With Improvement in Four U.S. Regions, Sprint Is Delivering More of What Customers Want Now
OVERLAND PARK, Kan.--(BUSINESS WIRE)--Mar. 18, 2009--
Customers are taking notice of Sprint’s (NYSE:S) network performance and
overall call quality. Today, Sprint received the J.D. Power and
Associates Award for “Highest Call Quality Performance Among Wireless
Cell Phone Users in the West Region in a Tie.” Sprint’s commitment to
improving its networks--specifically reducing dropped calls and ensuring
call quality--is paying off.
According to J.D. Power and Associates’ 2009 Wireless Call Quality
Performance StudySM - Volume 1, overall, the company improved
its ranking in four of six regions nationally, when compared to the
previous J.D. Power and Associates 2008 Wireless Call Quality
Performance StudySM – Volume 2. Sprint has shown sequential
improvement since the 2008 study, outpacing the industry average.
The J.D. Power and Associates 2009 Wireless Call Quality Performance
Study measures wireless call quality based on seven criteria that impact
a carrier’s performance. Wireless phone subscribers surveyed were asked
about their experiences with dropped calls, static/interference,
connection on first try, voice distortion, echoes, immediate voice mail
notification, and immediate text message notification. The West Region
includes: Arizona, California, Colorado, Idaho, Iowa, Minnesota,
Montana, North Dakota, Nebraska, New Mexico, Nevada, Oregon, South
Dakota, Utah, Washington and Wyoming – and is the largest geographical
region in the J.D. Power and Associates 2009 Wireless Call Quality
Performance StudySM - Volume 1.
Since 2006, Sprint has invested more than $16 billion in capital largely
to enhance its wireline and wireless networks across the nation. In
addition, Sprint is leading the way with the launch of its mobile WiMAX
service and bringing the Internet to life with its next generation 4G
network.
“Not only are our wireless networks performing very well, but we’re also
launching innovative devices, like the highly anticipated Palm® Pre™, on
America’s most dependable 3G network,*” said Sprint CEO Dan Hesse.
“We’re also helping customers save money with cost-effective wireless
plans, and teaching them how to tap the full potential of their wireless
devices through our in-store Ready Now experience.”
Sprint customers enjoy the best value in the industry with a dynamic
suite of Everything plans that allow customers to use their phones the
way they want without worrying about their wireless bills. For example,
Sprint’s Simply EverythingSM plan provides unlimited
nationwide calling, texting, email, Web browsing, GPS navigation and
much more for only $99.99 per month.
Families can also save with Sprint. Sprint’s Simply Everything Family
plan with unlimited voice, data and messaging for two customers begin at
$99.99 per month, allowing two customers to share 1,500 minutes and
unlimited text, picture and video messaging.
Sprint's Highest Call Quality rating by J.D. Power and Associates is the
most recent accolade the company has received for its network
performance. Sprint has earned top honors for network quality and
improved customer service metrics. For a summary of awards, visit http://www.sprint.com/companyinfo/awards/
*Sprint's 3G dependability is based on independent, third-party drive
tests for 3G data connection success, session reliability and signal
strength for the top 50 most populous markets, June to November 2008.
Disclaimer: Sprint Nextel received the highest numerical score
among wireless service providers in the proprietary J.D. Power and
Associates 2009 Wireless Call Quality Performance StudySM
- Volume 1. Study based on 27,754 consumer responses measuring five
providers in the West region (AZ, CA, CO, ID, IA, MN, MT, ND, NE, NM,
NV, OR, SD, UT, WA, WY) and measures opinions of wireless users about
the call quality of their service. Proprietary study results are based
on experiences and perceptions of consumers surveyed in July - December
2008. Your experiences may vary. Visit jdpower.com
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel is widely recognized for
developing, engineering and deploying innovative technologies, including
two wireless networks serving more than 49 million customers at the end
of the fourth quarter 2008; industry-leading mobile data services;
instant national and international push-to-talk capabilities; and a
global Tier 1 Internet backbone. For more information, visit www.sprint.com.
Source: Sprint
Sprint
Media Contacts:
Kathleen Dunleavy, 310-228-2323
Kathleen.Dunleavy@sprint.com
or
Caroline
Semerdjian, 415-278-5364
Caroline.Semerdjian@sprint.com
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